| JCL Unlimited |
Return and Exchange Policy
Please inspect all items immediately upon receipt. If there is a problem with your order, please
contact us via e-mail within 7 days of receipt to receive a refund or exchange. We will give you
a Return Merchandise Authorization (RMA) number, which you must include with your returned
merchandise within 30 days.
The following items are Non-Refundable:
For Returns or Exchanges – please e-mail our Customer Service Department at
info@parentfaves.com within 7 days with the following information:
• Order #, Product #, Product Name
• Your name, address and phone number
• Reason for Return
• Please note if you are requesting a Refund or an Exchange
Please allow up to 48 hours for a response.
We will issue a refund or exchange within 7 business days of receiving items with authorized
RMA numbers. Please note that credit card refunds may not appear until the following billing
cycle.
Please inspect all items immediately upon receipt. If there is a problem with your order, please
contact us via e-mail within 7 days of receipt to receive a refund or exchange. We will give you
a Return Merchandise Authorization (RMA) number, which you must include with your returned
merchandise within 30 days.
- All returned items must be new, in the original box, packaging, with original tags,
manuals & paperwork. All items must be unused, unworn and unwashed. We cannot
refund or exchange used or customer damaged items. - We are not responsible for return postage and the delivery charge on the original order
is non-refundable. - When returning goods we recommend you use registered mail to ensure safe delivery.
- Returns on items that included 'Free Shipping' will be credited for the item ONLY minus
the original shipping charges we incurred to ship the item(s) out to you. - If you receive a defective item, please follow the manufacturer’s warranty instructions to
have the item repaired or replaced. - If incorrect customer information is provided; e.g. Wrong address, for which we incur
additional order processing cost, those costs are to be paid by the customer. - If a shipment is refused upon delivery the customer will be billed for the shipping of the
refused order both ways and a 10% restocking fee - We reserve the right to refuse any returned orders that have been returned after the
deadline, have been used, or have been damaged. - Any item returned after 30 days, or without an RMA number, will not be credited and will
be the sole property of Parent Faves.
The following items are Non-Refundable:
- All Sale items
- All special, custom or personalized orders
- Furniture, Mattresses, Car Seats, Strollers
- All items delivered outside the U.S.
For Returns or Exchanges – please e-mail our Customer Service Department at
info@parentfaves.com within 7 days with the following information:
• Order #, Product #, Product Name
• Your name, address and phone number
• Reason for Return
• Please note if you are requesting a Refund or an Exchange
Please allow up to 48 hours for a response.
We will issue a refund or exchange within 7 business days of receiving items with authorized
RMA numbers. Please note that credit card refunds may not appear until the following billing
cycle.
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